Privacy policy
1. Who we are
GB Music Radio is operated by GB Media Limited (company number 17275917, registered office The Point, 37 North Wharf Road, London W2 1AF). GB Media is the controller of the personal data described in this policy. We are registered with the Information Commissioner’s Office (ICO) under registration number ZC256802.
You can contact us about privacy at Legal@gbmusicradio.com or by post at the address above, marked “Data Protection”.
This policy covers the GB Music Radio website, web player, the GB Radio app and our live stream. If you listen through a third party, such as a smart speaker provider, TuneIn or Nation Player, that company decides how it uses your data and its own privacy policy applies.
2. The data we collect
| Category | Examples | How we get it |
|---|---|---|
| Contact data | Name, email address, phone number, town | When you email us, request a song, enter a competition or send feedback |
| Contributions | Messages, song requests, voice notes, photos | When you send them to us |
| Technical and streaming data | IP address, device type, operating system, browser, app version, stream start and stop times | Automatically, when you listen or visit |
| Usage data | Pages viewed, features used, how you found us, approximate location (town or region, from your IP address) | Automatically, through cookies and analytics |
| Preferences | Volume level, recently played settings | Stored on your device |
| Marketing preferences | Whether you have agreed to hear from us | When you sign up or update your choices |
We do not knowingly collect special category data, such as health or political opinions. Please do not include it in messages you send us.
3. How we use your data and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Delivering the stream and app to your device | Legitimate interests (providing the Service you asked for) |
| Replying to your messages and support requests | Legitimate interests |
| Reading out or publishing your requests and messages | Legitimate interests; consent where we ask for it |
| Running competitions and contacting winners | Performance of a contract (the competition rules) |
| Measuring audiences and improving the Service | Legitimate interests; consent where cookies require it |
| Keeping the Service secure and preventing misuse | Legitimate interests, including the recognised legitimate interest of crime prevention |
| Sending marketing emails or notifications | Consent, which you can withdraw at any time |
| Complying with the law and responding to regulators such as Ofcom | Legal obligation |
Where we rely on legitimate interests, we have weighed our interests against yours. You can ask us for details of that assessment.
4. Who we share your data with
We do not sell your personal data. We share it only with:
- service providers who host our website, stream and app, provide analytics, or send emails for us, under contracts that require them to protect it;
- other companies in the GB Media group, including GB News, where needed to run the Service;
- streaming and advertising partners, if applicable;
- professional advisers, such as lawyers and auditors;
- regulators, law enforcement or courts where the law requires it;
- a buyer or successor if all or part of our business is sold or reorganised.
5. International transfers
Some of our service providers are based outside the UK. Where data is transferred abroad, we make sure it is protected, for example by transferring only to countries the UK recognises as having adequate protection, or by using the UK International Data Transfer Agreement or Addendum.
6. How long we keep it
| Data | Retention period |
|---|---|
| Messages and support emails | 24 months from our last contact |
| Competition entries | 12 months after the competition closes; winners’ details for 6 years |
| Contributions used on air | As long as the broadcast recording is kept, in line with Ofcom recording rules |
| Analytics data | 12 months |
| Marketing preferences | Until you unsubscribe, plus a suppression record so we do not contact you again |
7. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data;
- ask us to restrict how we use your data;
- object to our use of your data where we rely on legitimate interests, and to direct marketing at any time;
- receive your data in a portable format, where this applies;
- withdraw consent at any time, where we rely on it.
To use any of these rights, email Legal@gbmusicradio.com. We will respond within one month. We may need to confirm your identity first, and we will carry out reasonable and proportionate searches for your data.
8. Children
The Service is designed for a general audience. We do not knowingly collect personal data from children under 13 without the consent of a parent or guardian. Competitions are open to people aged 18 or over unless the rules say otherwise.
9. Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit and access controls. No system is completely secure, so please take care when sending us information.
10. Complaints
If you are unhappy with how we have handled your data, please contact us first at Legal@gbmusicradio.com. We will acknowledge your complaint within 30 days and tell you what we are doing about it.
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
11. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it was last changed, and we will highlight significant changes on the website or in the app.